Is my material kept confidential? Absolutely. We have signed non disclosure agreements for all staff.
What format of audio do you accept? We have the ability to accept digital files, DVD's and CD's. We highly recommend that our clients use digital files as they are the easiest to work and generally produce better quality audio.
How long does it take to receive the completed transcripts? We have a large staff and can turn things around in 24 hours depending on size of project. Your business is very important to us and we work with our clients to complete all projects within your deadline.
What format do the transcripts come in? Every client has different needs and we work with you to create a format that is well organized and efficient. All transcripts are typed in Word format and sent via e-mail upon completion. For large projects, we send transcripts out as soon as each is completed, that way you are able to start your analysis right away.
Do you specialize in a specific industry? We have worked extensively in the market research, business, medical and legal industries. Our breadth of knowledge expands over a multitude of topics and industries. We recommend clients provide us with as much detail as possible for their projects, however, we do research topics beforehand so that we are able to provide the most accurate transcripts for you.
How do I send my files to you? We offer an FTP service located on our website. Click on the digital upload page and it will walk you through that process.